FAQs

When is my order processed?

Orders placed during regular business hours Monday through Friday 8:00am - 3:00pm EST are processed and shipped within 2 business days.
if your order has a different shipping address than your credit card billing address then may be delayed for fraud protection purposes.

WE DO NOT SHIP ON HOLIDAYS OR WEEKENDS.

Can I cancel my order?

To cancel an order or modify, Please email us at: customerservice@toosexyjeans.com. We'll try to help you, however during company regular order processing procedure we cannot guarantee any cancellation and modification.

What shipping methods do you use?

We offers reliable shipping thru US Postal and UPS.

When will my order arrive?

If you've selected Standard Shipping, you'll receive your order within 5-7 business days after it ships. If you have selected Expedited Shipping, you'll receive your order within 3-4 business days after it ships.

I'm not going to be home to sign for my package, is OK?

Please note that all orders over $150.00 require siganture upon delivery.

Do you offer discreet packaging?

Yes, we do. All our merchandise is shipped in plain bags or boxes with no promotional stickers or slogans ; We must however include our company name and address for shipping purposes.

What is your return policy?

We want you to be fully sastified with your purchase. If you are not happy with your purchase for personal reasons, you may return items within 15 days of delivery for exchange or refund. S&H is not refundable. Customers are responsible for return shipping fees.

How much does shipping cost?

Shipping & Handling cost are determined by the dollar amount of your order before taxes. Since we charge a flat rate shipping, we reserve the right to choose the carrier.

Do you ship to APO-FPO adresses?

We do ship to APO-FPO addresses at the US shipping rate however for APO-FPO addresses your order may take additional time to arrive due to military processing and we cannot guarantee delivery dates for APO-FPO orders. To check out please enter APO-FPO as your city and select AE as your state and the US as your country. Thank you for serving our country!

How can I track my order?

If you want to track your order, you must login in your account and then click on the "orders history" link.

How do I use my Gift Certificate/Store Credit Online?

In order to redeem your Gift Certificate or Store Credit, please follow theses steps:

1. Go to TooSexyJeans.com

2. Add any product(s) to the shopping cart and proceed to ckeckout.

3. Select Gift Certificate as payment method.

4. On the bottom of the payment page enter your 16 digit ID number.

5. Submit order. The balance of your Gift Certificate/Store Credit will be applied to your order. Any unused balance will remain on your Gift Certficate number.


What type of payment do you accept?

We accepts mayor credit cards, debit cards and Paypal.

What is the difference between a shipping and a billing address?

Your shipping address is where you would like us to deliver your order. Your billing address is where you receive your bank statements and in order to our system process your order, your billing address must be enter exactly as appears on your bank statement.


Do you ship international orders?

Yes, We are currently shipping only to: Australia, Austria, Belgium, Canada , China, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Sweden, Switzerland, Taiwan, Turkey, United Kingdom..

What happen if an item is out of stock?

We make effort to maintain an ample supply of our stock, however, due to the extremely popular demand of certain styles, some items may not be readily available and they will be placed on backorder. Typically, we expect to receive theses within 1 to 2 weeks.

Do you offer price adjustments?

Sorry but we don't offer any price adjustments.


Where can I send my return or exchange item(s)?

Our mailing address is:

TOOSEXYJEANS.COM
PO BOX 388
DANIA, FL 33004

You must include the return or exchange form.

Do you accept personal money orders?

Yes, we are now accepting money orders as a method of payment for Mail Orders only.

What should I do if I received a wrong/defective item?

You must contact our Customer Service within 3 days upon receipt of the item and we'll take care of you in this situation and will cover all return shipping charges. If you do not contcat Customer Service, you will be responsible for these return shipping charges.

Do you have a catalog?

Unfortunately at this time, we do not offer print catalogs.

Do you offer Wholesale prices?

Yes, we do, for more information about prices & order minimun, please email your inquiries at wholesale@toosexyjeans.com.

When will I be charged for the backordered items?

We only charge your credit card when the items actually ship. If your order ships in multiple shipments because of back ordered items, we will charge your credit card only when the back ordered items ship.

Do you charge sale tax?

Sale tax of 6% is only applied to orders that are shipped to Florida residents. We are based in Florida and are required by state regulations to charge sales tax on orders shipped within Florida. There is no sales tax on orders going to any other states. However if you live outside of the US duties and customs may be applied on your orders arrival.